Monitor and review the business unit’s processes, systems and adherence to quality standards and identify areas for improvement on the overall quality of service provided to customers.
Requirements
Bachelors Degree (B): Business Management (Required)
Skills
Action Planning, Business, Corrective and Preventive Action (CAPA), Customer Service, Development of Action Plans, Employee Relationships, Ensure Compliance, Excellent organizational, planning and prioritizing skills, Policy Development, Quality Assurance (QA), Quality of Service (QoS), Quality Standards, Service Delivery, Service Level Agreement (SLA), Service Levels, Service Standards, Teamwork